A know-how downside on Friday pressured the Social Safety Administration to shut places of work, whereas additionally hampering its skill to supply on-line providers.

The federal government company cited a “{hardware} difficulty” that it mentioned is hampering its skill to offer providers each in particular person and on its web site. Experiences of individuals being unable to entry their My Social Safety accounts surged beginning Friday morning and continued into the afternoon, in response to DownDetector.com. 

The Social Safety Administration mentioned its places of work are closed right now to in-person providers. The company is continuous to reply basic questions by phone. 

“[W]e have no idea after they [offices] will reopen,” SSA public affairs specialist Erin Thompson instructed CBS affiliate WTOL.

The Social Safety Administration did not instantly reply to a request for remark.